Shipping & Returns

Shipping

We ship Keune products New Zealand-wide. Shipping options and costs are shown at checkout before you pay.

Orders are packed in the salon at 74 Salford Street, Invercargill, usually within 1–2 business days (we’re open Monday to Friday).

Collect from the salon

Local? Get in touch on 027 973 0833 or theflorencesociety@hotmail.com and we’ll have your order ready to collect at your next appointment.

Returns

For hygiene reasons we can’t accept returns or exchanges on products for change of mind once purchased.

If something arrives damaged or faulty, contact us within 7 days with your order number and a photo and we’ll put it right. This doesn’t affect your rights under the Consumer Guarantees Act 1993.

Not sure what to buy?

Ask your stylist at your next visit, or message us. We’d much rather help you choose the right product than have you guess.